live chat software including answering service

Answering service types:

Chat answering service including chat software -leads generator service
"Leads generator" service
Increase the amount of leads and sales your website generates
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Chat answering service including chat software -product advisor service
"Sales support" service
Provide online product advisor / sales service on your website.


Chat answering service including chat software -technical support service
"Technical support" service
Assist customers with technical issues by online instructions.
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"Sales support" service

Overview

Chat answering service including chat software -product advisor service

The sales service / product advisor service is suitable for businesses that sell products or services demanding further details by the visitor, in order to decide which one fits his needs and "how to continue" the purchase process.

Most potential clients want to get additional product/service details before they will proceed to checkout, but very often they pass-on and abandon your website without even leaving  their contact details. There are many reasons for that, starting from the lack of will to give their personal details on your website through indecision about whether to purchase your product. The bottom line is: YOU ARE LOOSING SALES!

Simplifying the way to contact you, providing the visitor detailed information about your products and using a tool with high "leads to sales" conversion rate is the solution for that - and live chat is doing it better than anything else.

Our product advisor live-chat answering service will dramatically increase the amount of leads & sales your website generates: it will open a new and easy channel for your website visitors to contact you and to provide them with the necessary information they need to decide to buy from you - so you can expect major increase in the amount of leads & sales you generate.    Next...

How it works | How our operators will act | Demo | Features | Free trial

Pricing:

Usage:
pay per usage chat software
Each minute* of online chat used in our system is considered usage. This package includes 100 minutes of usage each month for $29.95/month

Any additional usage excising this will be charged for + $0.01/minute.

Monthly budget:
You have the option to set a ‘monthly budget’, whereby if you exceed the fee for use, the system will stop automatically until the following month when the budget will be renewed automatically.

*A minute of chat begins only from the moment a representative answers the call (waiting time before the call is answered is not counted) and counted per second without rounding up.

Operators & Extensions: operators chat software
You may install the chat software in as many workstations that you need. This package includes up to 3 operator accounts.

The number of extensions* you allowed to use is 2.
*How many simultaneously chats you can conduct at a given time without additional payment. Any incoming chat which exceeds the number of extensions you have might be unanswered if transferred to our answering service, and, if answered, will be extra charged

I.e: up to 3 operators can answer up to 2 simultaneously  chats without any additional cost.

Additional costs:
Additional operator account: + $0.03/minute
Additional extension: + $0.05/minute
Extension excess: + $0.40/minute

Chat answering services: live chat answering service
If you choose to use our chat answering service you will be charged for + $1.25/minute. This will apply only if the incoming chat was answered by our operators and you excess the included minutes of usage of this month. All other charges are still applicable (operators etc).

Advertising: The advertising on our network is optional and free of charge. You will pay only for usage, if you excess your included minutes of usage of this month.

The rate for a chat initiated from advertising on our network is + $0.70/minute. This fee is added to all other applicable fee .

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